---
title: Voidhawk End User License Agreement
description: Read the Voidhawk End User License Agreement from ZioSec, Inc., covering licensing, deployment, data handling, and use of the Service.
url: https://ziosec.com/voidhawk-eula
effectiveDate: 'November 1, 2026'
effectiveDateISO: '2026-11-01'
---

# Voidhawk End User License Agreement

Effective Date: November 1, 2026

Provided by ZioSec, Inc.

**IMPORTANT — READ CAREFULLY BEFORE DOWNLOADING, INSTALLING, ACCESSING, OR USING THE SERVICE: THIS END USER LICENSE AGREEMENT (“AGREEMENT” OR “EULA”) IS A LEGALLY BINDING CONTRACT BETWEEN YOU (THE “USER”) AND ZIOSEC, INC. (“COMPANY”). BY CLICKING “I AGREE,” CREATING AN ACCOUNT, DOWNLOADING, INSTALLING, OR ACCESSING THE SERVICE IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT DOWNLOAD, INSTALL, ACCESS, OR USE THE SERVICE.**

## 1. Definitions

For purposes of this Agreement, the following terms have the meanings set forth below:

**1.1 “Service” or “Voidhawk”** means Company’s reverse proxy firewall product, marketed at voidhawk.ai, that inspects and analyzes inbound traffic in real time to protect web applications and APIs from AI-driven and automated attacks, whether made available as Voidhawk Software or as the Voidhawk Hosted Service, including all associated software, APIs, tools, modules, dashboards, reports, updates, and documentation made available by Company under this Agreement.

**1.2 “User” or “You”** means the individual or legal entity that has accepted this Agreement and is authorized to access the Service. Where a User is accessing the Service on behalf of an organization, “You” includes that organization.

**1.3 “Voidhawk Software”** means the self-hosted, object code version of the Service, if and when made available by Company, including any container images, Helm charts, configuration files, and updates, that You deploy in Your Deployment Environment, including as a Kubernetes ingress controller.

**1.4 “Voidhawk Hosted Service”** means any hosted, software-as-a-service, or edge-delivered version of the Service operated by or on behalf of Company.

**1.5 “Deployment Environment”** means the Kubernetes clusters, servers, cloud accounts, and other computing infrastructure owned or controlled by You (or by a third-party hosting provider on Your behalf) in which You install and operate Voidhawk Software.

**1.6 “Protected Applications”** means the web applications, APIs, domains, and hostnames that You own or operate, or that You are authorized by their owner to protect, and that You place behind or route through the Service.

**1.7 “Traffic Data”** means requests, responses, headers, payloads, IP addresses, session and device identifiers, metadata, and other data relating to traffic directed to or from Protected Applications that is received, inspected, processed, or logged by the Service.

**1.8 “Derived Data”** means metadata and other information that Company generates from Traffic Data, including telemetry, threat signals, attacker cohorts, and site baselines.

**1.9 “Security Policies”** means the rules, configurations, thresholds, allowlists, blocklists, and other settings that determine how the Service evaluates and acts on traffic, whether configured by You or provided by Company as defaults.

**1.10 “Output”** means any alerts, threat detections, traffic analytics, dashboards, reports, logs, or other results generated by the Service in connection with Your use.

**1.11 “Company IP”** means all proprietary algorithms, techniques, traffic inspection and detection logic, security rule sets, threat intelligence, source code, machine learning models, and related intellectual property incorporated in or underlying the Service.

**1.12 “Subscription”** means, if applicable, the license tier, term, and permitted usage level (including any limits on the number of deployments, clusters, instances, Protected Applications, or traffic volume) applicable to Your account as specified in an Order Form or account dashboard.

## 2. License Grant and Restrictions

### 2.1 Grant of License

Subject to Your compliance with this Agreement and payment of applicable Subscription fees, Company grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for the purposes permitted in Section 2.2 during the Subscription term.

With respect to Voidhawk Software, the foregoing license includes the right to install, copy (solely as reasonably necessary for deployment, backup, and disaster recovery), and run Voidhawk Software in object code form in Your Deployment Environment, within the usage limits of Your Subscription. Voidhawk Software is licensed, not sold.

### 2.2 Permitted Uses

You may use the Service to:

- Deploy Voidhawk Software in Your Deployment Environment, or route traffic through the Voidhawk Hosted Service, to inspect, analyze, filter, challenge, rate-limit, block, and log traffic directed to Your Protected Applications;

- Configure Security Policies and review, store, and use Outputs for Your internal security, fraud-prevention, and operational purposes;

- Access APIs and integrations made available through Your Subscription tier.

### 2.3 License Restrictions

You may NOT, and may not permit any third party to:

- Deploy the Service in front of, or use the Service to intercept, inspect, or log traffic directed to, any application, API, domain, or hostname that is not a Protected Application;

- Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying algorithms from the Service;

- Resell, sublicense, rent, or transfer access to the Service or Your account credentials to any third party without Company’s prior written consent;

- Modify, create derivative works of, or adapt any portion of the Service or Company IP;

- Use the Service to develop or train competing products, services, or machine learning models;

- Circumvent, disable, or tamper with authentication, rate limiting, access controls, license keys, usage metering, or audit logging mechanisms (other than opting out of telemetry as permitted under Section 3.2);

- Exceed the usage limits of Your Subscription, including by deploying Voidhawk Software on more clusters, instances, or Protected Applications than Your Subscription permits;

- Publish or disclose to any third party the results of any benchmark or performance testing of the Service without Company’s prior written consent;

- Use the Service in any way that violates applicable law, including the Computer Fraud and Abuse Act (CFAA), the Electronic Communications Privacy Act (including the Wiretap Act), applicable data protection and privacy laws, the UK Computer Misuse Act, the EU Network and Information Security Directive, or their local equivalents;

- Remove, alter, or obscure any proprietary notices, watermarks, or attributions in the Service or Outputs.

## 3. Deployment, Authorized Use, and Prohibited Conduct

### 3.1 Protected Applications and Authorizations

You may deploy the Service only in front of Protected Applications. You represent and warrant that, for each Protected Application, You (a) own or operate the Protected Application or have obtained all authorizations from its owner necessary to deploy the Service in front of it; and (b) have provided all notices to, and obtained all consents from, end users and other third parties that are required under applicable law (including privacy, data protection, and electronic communications laws) for the Service to receive, inspect, process, and log Traffic Data as contemplated by this Agreement.

### 3.2 Voidhawk Software Deployment

If You deploy Voidhawk Software, You are solely responsible for: (a) provisioning, securing, operating, and maintaining Your Deployment Environment, including Kubernetes clusters, network configuration, and TLS certificates and private keys; (b) installing, configuring, and operating Voidhawk Software in accordance with the documentation, including promptly installing updates and security patches made available by Company; and (c) maintaining backup, redundancy, failover, and rollback arrangements appropriate for Your Protected Applications. Company has no access to or control over Your Deployment Environment except as You expressly enable, and Company is not responsible for any failure of the Service attributable to Your Deployment Environment or to any version of Voidhawk Software that is not a then-currently supported version. Unless You opt out as described in the documentation, Voidhawk Software will transmit telemetry metadata (such as usage, diagnostic, performance, and threat signal data) to Company. Voidhawk Software does not transmit raw requests or responses to Company. If You opt out of telemetry, You remain responsible for maintaining records sufficient to verify Your compliance with the usage limits of Your Subscription under Section 3.6.

### 3.3 Voidhawk Hosted Service

If You use the Voidhawk Hosted Service, You authorize Company and its subcontractors and infrastructure providers to receive, terminate TLS connections for, decrypt, inspect, process, and route traffic directed to Your Protected Applications, including by directing DNS records to Company-designated endpoints and by provisioning TLS certificates for, or using TLS certificates You provide for, Your domains. You are responsible for configuring DNS and for operating, securing, and maintaining Your origin servers. Company may use third-party cloud and edge network providers to deliver the Voidhawk Hosted Service. In providing the Voidhawk Hosted Service, Company receives Traffic Data, including raw requests and responses, which Company processes and stores as described in Section 7.5.

### 3.4 Automated Traffic Decisions and Security Policies

The Service uses automated analysis, including artificial intelligence and machine learning models, to evaluate traffic and may allow, block, challenge, rate-limit, redirect, or otherwise act on requests based on that analysis and on applicable Security Policies. You acknowledge that such analysis is probabilistic and that the Service may block, delay, or disrupt legitimate traffic or fail to detect or block malicious traffic. You are solely responsible for selecting and configuring Security Policies (including any fail-open or fail-closed settings), testing the Service before deploying it in production, monitoring its operation, and determining whether the Service is appropriate for each Protected Application.

### 3.5 Defensive Use Only

The Service is a defensive product. You may not configure or use the Service to attack, probe, scan, or launch countermeasures against any traffic source or third-party system, including by conducting denial-of-service attacks or attempting to access any system without authorization.

### 3.6 Audit Rights

Company reserves the right to audit Your use of the Service, including reviewing activity logs and records sufficient to verify Your deployments of Voidhawk Software and compliance with the usage limits of Your Subscription, for purposes of ensuring compliance with this Agreement. Such audits will be conducted with reasonable notice and in a manner designed to minimize disruption to Your operations. You agree to cooperate with any such audit and to provide requested documentation within five (5) business days. If an audit reveals that You have exceeded the usage limits of Your Subscription, You will promptly pay the applicable fees for such excess usage at Company’s then-current rates.

## 4. Intellectual Property

### 4.1 Company Ownership

The Service and all Company IP are and remain the sole and exclusive property of Company. This Agreement grants You no ownership rights in the Service or Company IP. All rights not expressly granted herein are reserved by Company.

### 4.2 Output and Traffic Data Ownership

As between You and Company, You retain ownership of the Outputs generated from Your use of the Service and of Traffic Data, subject to the following: (a) Company retains a limited, royalty-free license to use anonymized, aggregated, and de-identified Output data and Traffic Data to improve the Service, train detection models, and develop threat intelligence; (b) Company may use Traffic Data, Tracing Data, and Derived Data as described in Section 7.5; and (c) Company’s underlying methodologies, detection logic, and scoring frameworks incorporated in Outputs remain Company IP.

### 4.3 Feedback

If You provide suggestions, bug reports, ideas, or other feedback regarding the Service (“Feedback”), You hereby assign to Company all rights in such Feedback and agree that Company may use and commercialize it without restriction or compensation to You.

### 4.4 No Reverse Engineering

You acknowledge that the Service contains trade secrets of Company. You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or detection logic of the Service, except to the limited extent expressly permitted by applicable law notwithstanding this restriction, and only after providing advance written notice to Company.

## 5. Limitation of Liability and Disclaimers

### 5.1 Disclaimer of Warranties

**THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; (C) THAT THE SERVICE WILL DETECT, PREVENT, OR BLOCK ALL ATTACKS, MALICIOUS TRAFFIC, OR AUTOMATED THREATS; AND (D) THAT THE SERVICE WILL NOT BLOCK, DELAY, OR DISRUPT LEGITIMATE TRAFFIC.**

No firewall or traffic-filtering technology can prevent all attacks. The Service is intended to be one component of a layered security program and does not replace secure development practices, patch management, or other security controls. You acknowledge that Outputs do not constitute a guarantee of security and should be interpreted by qualified security professionals.

### 5.2 Limitation of Liability

**TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES; (C) SYSTEM DOWNTIME, OUTAGES, DAMAGE TO SYSTEMS, OR BLOCKED, DROPPED, DELAYED, OR MISROUTED TRAFFIC, IN EACH CASE CAUSED BY OR ARISING FROM YOUR USE OF THE SERVICE (INCLUDING ANY ACTION TAKEN OR NOT TAKEN BY THE SERVICE); OR (D) ANY CLAIM RELATED TO UNAUTHORIZED USE OF THE SERVICE BY YOU OR A THIRD PARTY USING YOUR CREDENTIALS.**

**COMPANY'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF: (I) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (II) ONE HUNDRED U.S. DOLLARS ($100).**

### 5.3 User Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, contractors, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

- Your use of the Service, including any deployment or configuration of the Service;

- Any breach of this Agreement, including deployment of the Service in front of any application that is not a Protected Application;

- Your violation of any applicable law, including cybercrime statutes, data protection laws, or export control regulations;

- Any claim by a third party (including any end user of a Protected Application) arising from Your failure to provide notices or obtain consents required under Section 3.1, or from any action taken by the Service in accordance with Security Policies configured or approved by You.

### 5.4 Consequential Damages Waiver

The parties acknowledge that the limitations of liability in this Section 5 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Company would not enter into this Agreement without these limitations.

## 6. Confidentiality

### 6.1 Confidential Information

Each party may receive Confidential Information of the other party in connection with this Agreement. “Confidential Information” means any non-public information designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

### 6.2 Obligations

Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose Confidential Information to any third party without prior written consent; and (c) use Confidential Information solely to exercise rights or perform obligations under this Agreement.

### 6.3 Output Confidentiality

You acknowledge that Outputs may contain highly sensitive information about Protected Applications, security vulnerabilities, and attack activity. You agree to handle all Outputs as Confidential Information and to implement appropriate access controls to prevent unauthorized disclosure.

## 7. Data, Privacy, and Security

### 7.1 Data You Submit

You are solely responsible for all data, content, and information You input into, upload to, or generate through the Service, including any Traffic Data that Company receives or processes (“User Data”). You represent and warrant that You have all necessary rights to submit User Data and that User Data does not violate any applicable law or third-party rights.

### 7.2 Company Data Processing

Company will process User Data in accordance with its Privacy Policy, which is incorporated by reference. Company implements industry-standard security controls to protect User Data, including encryption in transit and at rest, access controls, and audit logging. Company will not sell User Data to third parties.

### 7.3 Data Retention

Company retains activity records and Output data that it receives for a period of twelve (12) months following collection, or longer as required by law. With respect to the Voidhawk Hosted Service, Company retains Traffic Data, including Tracing Data, for thirty (30) days by default, or such other period as is specified in the documentation or Your Subscription, unless a longer period is required by law. Company may retain Derived Data for as long as reasonably necessary for the purposes described in Section 7.5. You may request deletion of Your data by submitting a written request to Company’s privacy team.

### 7.4 Government and Regulated Users

If You are a U.S. federal government entity, this Agreement is subject to applicable federal procurement regulations. If You are subject to HIPAA, DFARS, FedRAMP, or similar compliance frameworks, You must contact Company before using the Service to ensure appropriate data handling arrangements are in place.

### 7.5 Traffic Data, Tracing Data, and Derived Data

**(a) Voidhawk Hosted Service.** When You use the Voidhawk Hosted Service, Company receives all Traffic Data, including raw requests and responses. Company processes Traffic Data to generate Derived Data and stores copies of raw requests and responses (“Tracing Data”) to provide You with visibility into attacks and to support investigation and troubleshooting. Before storing Tracing Data, Company applies automated measures designed to remove or mask sensitive information, such as government identification numbers, payment card numbers, login credentials, and authentication tokens. These measures are applied on a commercially reasonable basis and may not detect or remove all sensitive information, and You should not rely on them as Your sole means of protecting sensitive information. If Company makes available an option to disable storage of Tracing Data, You may elect that option as described in the documentation, and You acknowledge that doing so may reduce Your visibility into attacks and the Outputs available to You.

**(b) Voidhawk Software.** Voidhawk Software processes Traffic Data within Your Deployment Environment and does not transmit raw requests or responses to Company. Unless You opt out as described in Section 3.2, Voidhawk Software transmits telemetry metadata to Company, which Company may use to generate Derived Data.

**(c) Use of Data.** Company processes Traffic Data, Tracing Data, and Derived Data solely to provide, secure, support, and improve the Service and as otherwise permitted under Section 4.2. Traffic Data may include personal data of Your end users; to the extent Company processes such personal data on Your behalf, Company will do so as Your processor or service provider in accordance with applicable law and Company’s Privacy Policy. Notwithstanding the foregoing, Company may use, and share with third parties, attack signatures, indicators of compromise, malicious IP addresses, attacker cohorts, and other threat information derived from Traffic Data, provided that such information does not identify You or any individual end user.

## 8. Export Controls and Sanctions Compliance

The Service (including Voidhawk Software, which may incorporate encryption functionality) and Company IP may be subject to U.S. export control laws, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). You agree to comply with all applicable export control laws and regulations. You represent and warrant that:

- You are not located in, and will not use the Service from, a country subject to U.S. trade sanctions or embargoes, including Cuba, Iran, North Korea, Russia, Syria, or the Crimea region;

- You are not on the U.S. Treasury Department’s Specially Designated Nationals (SDN) list or any other applicable restricted party list;

- You will not export, re-export, or transfer the Service or Company IP to any sanctioned country or restricted party without required U.S. government authorization.

Violations of this Section may result in immediate termination of your Subscription and referral to applicable government authorities.

## 9. Term, Suspension, and Termination

### 9.1 Term

This Agreement commences upon your acceptance and continues for the duration of your Subscription, unless earlier terminated in accordance with this Section.

### 9.2 Termination for Cause

Company may suspend or terminate Your access to the Service immediately, without notice, if Company has reasonable grounds to believe that You have: (a) deployed the Service in front of any application that is not a Protected Application or otherwise used the Service without authorization; (b) violated any applicable criminal law in connection with use of the Service; (c) breached any material obligation under this Agreement and failed to cure such breach within five (5) business days of notice; or (d) provided false or misleading information in connection with Your account.

### 9.3 Effect of Termination

Upon termination: (a) all licenses granted herein immediately terminate; (b) You must cease all use of the Service, uninstall and destroy all copies of Voidhawk Software, and destroy or return any other Company materials in Your possession; (c) all outstanding payment obligations survive termination; and (d) Sections 3, 4, 5, 6, 8, 9.3, and 10 survive termination indefinitely.

### 9.4 Suspension

Company reserves the right to suspend Your access to the Service, without liability, in the event of: (a) a suspected security incident; (b) non-payment of Subscription fees; (c) unusual or suspicious usage patterns; or (d) to comply with applicable law or a government order. You acknowledge that suspension or termination of the Voidhawk Hosted Service may interrupt the availability of Protected Applications that route traffic through it unless You redirect such traffic, and that Company will have no liability for any such interruption.

### 9.5 Termination for Convenience

Company may terminate this Agreement or suspend your access to the Service at any time, for any reason or no reason, with or without notice, in Company's sole and absolute discretion. Upon such termination, Company's sole obligation will be to provide a pro-rated refund of prepaid Subscription fees covering the unused portion of your then-current Subscription term, unless termination is made pursuant to Sections 9.2 or 9.4, in which case no refund will be due.

## 10. General Terms

### 10.1 Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Colorado, without regard to its conflict of law principles. Any dispute arising out of or relating to this Agreement will be submitted to binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with arbitration conducted in Boulder, Colorado. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in the state or federal courts located in Boulder County, Colorado to prevent irreparable harm pending the outcome of arbitration, and each party irrevocably consents to the jurisdiction of such courts for that limited purpose.

### 10.2 Class Action Waiver

**TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT.**

### 10.3 Entire Agreement

This Agreement, together with the Privacy Policy and any Order Form, constitutes the entire agreement between You and Company with respect to the Service and supersedes all prior or contemporaneous agreements, representations, or understandings. In the event of a conflict between this EULA and an Order Form, the Order Form controls.

### 10.4 Amendment

Company may update this Agreement from time to time by posting a revised version within the Service or sending notice to the email address associated with your account. Amendments are effective immediately upon the earlier of: (a) your affirmative acceptance via a clickthrough, in-Service prompt, or other electronic acknowledgment; or (b) your continued use of the Service following notice of the amendment. If You object to any amendment, Your sole remedy is to discontinue use and cancel your Subscription prior to accepting the revised terms.

### 10.5 Assignment

You may not assign this Agreement or any rights hereunder without Company’s prior written consent. Any purported assignment in violation of this Section is void. Company may freely assign this Agreement, including in connection with a merger, acquisition, or sale of substantially all of its assets.

### 10.6 Severability

If any provision of this Agreement is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

### 10.7 Waiver

No failure or delay by Company to exercise any right or remedy will constitute a waiver of that right or remedy. Waivers must be in writing to be effective.

### 10.8 Force Majeure

Company will not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including acts of God, cyberattacks, government actions, or infrastructure failures.

### 10.9 Contact

For questions about this Agreement, contact: [info@ziosec.com](mailto:info@ziosec.com), 2000 Central Ave, #150

Boulder, CO 80301, 720-807-2737

*By clicking "I Agree" or downloading, installing, or accessing Voidhawk, you acknowledge that you have read, understood, and agree to be legally bound by this End User License Agreement.*